Our Solutions
Three Services, Each Purposefully Designed
Dispute resolution, lean operations improvement, and halal market advisory — each a distinct engagement with clear deliverables and a defined scope.
Back to HomeOur Methodology
How Every Engagement Begins and Ends
Each terasas engagement follows the same structured approach: a thorough assessment of your situation before any advisory work begins, followed by structured delivery of agreed outputs, and a clear handover at the close. We do not continue indefinitely — every engagement has a defined end point and a set of materials you walk away with.
Introductory Call
Scope Agreement
Structured Delivery
Handover & Close
Service 01
Dispute Resolution & Mediation Support
A confidential advisory for businesses facing commercial disputes with partners, suppliers, or stakeholders. Over two to four weeks depending on complexity, this engagement covers dispute assessment, negotiation preparation, mediation process guidance, and settlement framework development.
This service is suited for companies that prefer to resolve disagreements through considered dialogue rather than adversarial proceedings. It is not legal representation — it is structured preparation and process guidance that helps your team approach difficult conversations with clarity.
What the Engagement Covers
- Initial dispute assessment and fact-gathering review
- Negotiation preparation and position analysis
- Mediation process guidance and session preparation
- Settlement framework development
Deliverables
- Dispute analysis brief
- Negotiation strategy document
- Session preparation materials
Service 02
Lean Operations Consulting
An engagement that applies lean thinking principles to your business processes, focusing on reducing waste, improving flow, and enhancing value delivery to customers. Over five weeks, this includes value stream mapping, process observation, waste identification workshops, and improvement project prioritisation.
Designed for manufacturing, logistics, and service operations seeking meaningful efficiency gains through disciplined process thinking — without the disruption of a large-scale change programme.
What the Engagement Covers
- Current-state value stream mapping
- Process observation across key operational areas
- Waste identification workshops with your team
- Future-state mapping and improvement project prioritisation
Deliverables
- Lean assessment report
- Value stream map set (current and future state)
- 90-day improvement action plan
Service 03
Halal Certification & Market Strategy
A specialised engagement for companies pursuing halal certification for their products or services, or developing a market strategy for halal-conscious consumer segments. Over eight weeks, covering halal compliance gap assessment, JAKIM certification process guidance, supply chain traceability requirements, and market positioning.
Suited for food manufacturers, cosmetics brands, and hospitality businesses seeking to approach the halal market with care and credibility — both domestically and for export.
What the Engagement Covers
- Halal compliance gap assessment against JAKIM standards
- JAKIM certification process guidance and application preparation
- Supply chain traceability requirements review
- Market positioning strategy for halal consumer segments
Deliverables
- Halal readiness report
- Certification application support documentation
- Halal market entry strategy document
Choosing a Service
Which Service Is Right for You?
Use this comparison to understand which service fits your current situation. If you are unsure, an introductory call will help clarify quickly.
| Consideration | Dispute Resolution | Lean Operations | Halal Advisory |
|---|---|---|---|
| Best suited for | Businesses in active commercial disputes | Manufacturing, logistics, or service businesses | Food, cosmetics, or hospitality businesses |
| Timeline | 2–4 weeks | 5 weeks | 8 weeks |
| Fee | From RM 560 | From RM 2,000 | From RM 3,350 |
| NDA required | |||
| Written deliverables | |||
| Regulatory focus |
Our Standards
How We Deliver Every Service
Shared across all three service offerings — these are the non-negotiables of how terasas operates.
Written Engagement Agreement
Every engagement starts with a signed scope document — no ambiguity about what is covered and what is not.
Confidentiality as Standard
NDAs are signed before any sensitive information changes hands. Your business matters stay within the engagement.
Senior Practitioner Delivery
The consultants you meet at the start of an engagement are the ones who deliver it — not a team assembled after the proposal.
Regular Progress Communication
Check-ins are built into each engagement so you are informed throughout — not left waiting until the final handover.
Fixed, Agreed Fees
No hourly billing or scope creep billing. What was agreed is what you pay — full stop.
Clear Deliverable Handover
At the close of every engagement, you receive all agreed documents — fully owned by your business to use as you see fit.
Begin an Enquiry
Not Sure Which Service Fits? We Can Help You Decide.
A brief introductory call is usually enough to clarify the most appropriate path forward.
Send Us a Message