Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the terasas website located at terasas.biz and the provision of consulting services by terasas ("we", "us", "our") to clients ("you", "the Client").

Please read these Terms carefully. By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use this website or proceed with a service engagement.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and terasas. Your use of this website and any engagement of our services signifies your acceptance of these Terms. We reserve the right to update these Terms at any time, with changes taking effect upon publication to this page.

2. Description of Services

terasas provides business consulting services to Malaysian enterprises, including:

• Dispute Resolution and Mediation Support — advisory and process support for commercial disputes
• Lean Operations Consulting — process improvement advisory using lean thinking principles
• Halal Certification and Market Strategy — advisory for JAKIM halal certification and halal market entry

Our services are advisory in nature. While we apply care and professional judgement to all engagements, the specific outcomes of any advisory engagement depend on factors outside our control, including the Client's decisions, market conditions, and third-party processes.

3. Engagement Process

3.1 Scope Agreement

Each consulting engagement begins with a written scope of work or engagement letter ("Engagement Letter") that defines the services to be provided, timelines, deliverables, and fees. No engagement commences until the Engagement Letter has been accepted by the Client.

3.2 Changes to Scope

Any changes to the agreed scope of work must be agreed in writing by both parties prior to implementation. Scope changes may result in adjustments to fees and timelines.

3.3 Timelines

Indicative timelines stated in our service descriptions represent typical durations based on standard engagement conditions. Actual timelines may vary depending on the complexity of the matter and the availability of required information or access from the Client.

4. Fees and Payment

4.1 Service Fees

Fees for each engagement are set out in the Engagement Letter. Indicative fees stated on this website are subject to confirmation in the Engagement Letter and may vary based on scope, complexity, and duration.

4.2 Payment Terms

Unless otherwise agreed in the Engagement Letter, fees are due as follows: 50% upon commencement of engagement and 50% upon delivery of final deliverables. Invoices are payable within 14 calendar days of issuance.

4.3 Late Payment

We reserve the right to pause work on an engagement where invoices remain unpaid beyond 14 days of the due date, after written notice has been provided. We do not apply penalty charges as a first response to late payment, and will make reasonable effort to discuss payment arrangements before suspending any work.

4.4 Expenses

Any pre-approved out-of-pocket expenses incurred in the course of delivering an engagement (such as travel or third-party service fees) will be charged to the Client at cost, with supporting documentation provided.

5. Confidentiality

Both parties agree to treat all confidential information shared during an engagement with appropriate care and discretion. We will not disclose confidential information provided by the Client to any third party without prior written consent, except where required by law or necessary for the delivery of services under agreed conditions.

Client information provided to us will be handled in accordance with our Privacy Policy.

6. Intellectual Property

6.1 Deliverables

Upon receipt of full payment, the Client receives ownership of deliverables produced specifically for their engagement, including reports, documents, and strategy materials prepared by terasas for that engagement.

6.2 Pre-Existing Materials

All methodologies, frameworks, templates, and background intellectual property that we apply during an engagement remain the property of terasas. The Client is granted a non-transferable licence to use such materials as incorporated into their deliverables.

6.3 Website Content

All content published on this website — including text, design, graphics, and code — is the property of terasas and may not be reproduced without written permission.

7. Client Obligations

To enable effective delivery of our services, the Client agrees to:

• Provide accurate and complete information relevant to the engagement
• Designate a point of contact with appropriate authority to make decisions
• Respond to requests for information, review, or approval within reasonable timeframes
• Inform terasas promptly of any material changes that may affect the engagement

terasas will not be liable for delays or limitations in service delivery arising from the Client's failure to fulfil these obligations.

8. Limitation of Liability

Our services are advisory in nature. We provide professional guidance based on information available at the time and the reasonable exercise of professional judgement. We do not warrant specific commercial outcomes.

To the extent permitted by Malaysian law, our total liability to the Client in connection with any engagement shall not exceed the total fees paid by the Client for that specific engagement.

We are not liable for indirect, consequential, or incidental losses arising from the use of our advice or deliverables, including lost revenue, lost contracts, or third-party claims.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any matter that cannot lawfully be excluded under Malaysian law.

9. Website Use

This website is provided for informational purposes. You agree not to:

• Use this website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Reproduce, distribute, or transmit website content without written permission
• Submit false, misleading, or harmful content through any contact form

We reserve the right to restrict access to this website at our discretion without prior notice.

10. Termination

Either party may terminate an engagement by providing written notice. Where the Client terminates an engagement after work has commenced, fees are payable for work completed up to the date of termination, including any non-recoverable expenses incurred. Where terasas terminates an engagement due to circumstances beyond our control or the Client's failure to fulfil obligations under Section 7, fees for completed work remain payable.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or from a service engagement shall be subject to the jurisdiction of the courts of Malaysia. Where appropriate, parties agree to first attempt resolution through good-faith negotiation before initiating formal proceedings.

12. Contact

For any questions regarding these Terms and Conditions, please contact us at:

terasas
12, Jalan Sultan Zainal Abidin
20000 Kuala Terengganu, Terengganu, Malaysia
Telephone: +60 9-6318 2745
Email: [email protected]